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Sonos backtracks on Arc, Sub audio tweaks following user backlash

Customers complained of lower volumes after an update to Arc’s sound profile.

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Enlarge / Sonos’ Arc and Sub. (credit: Sonos)

Sonos issued a software update this week to address audio quality complaints brought on by a prior software update. Numerous customers said that update 14.12 made their Sonos devices play at lower volumes and that they lost bass when using Sonos’ Trueplay tuning.

As detailed in a couple of threads on Sonos’ troubleshooting forum, as well as on Reddit and YouTube, Sonos’ 14.12 update, which promised “improvements to the clarity of Arc’s audio while playing dialogue,” had undesirable effects as well.

As spotted by What Hi-Fi and The Verge, a Sonos staff member responded to commenters on Sonos’ forum this week, saying that the 14.12 update changed the Sonos Arc soundbar’s sound profile to improve audio quality, especially dialogue clarity, but also created “issues.”

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